Redbox (Group 4: Terri Garfoot, Jeremy Moritz, Kellon Whitley, & Josh Wooden )
Redbox is the latest movie rental option for consumers which originally started in McDonald’s. In 2009 Coinstar, Inc. purchased all rights of Redbox from McDonalds and currently has more than 31,800 kiosks nationwide with approximately 500 DVDs in each kiosk. Instead of going into a typical Blockbuster, consumers can rent a movie at any time of the day at the nearest Redbox kiosk for only $1 per movie per day without a monthly subscription. Redbox also offers online viewing of movies available at the nearest kiosk and allows the consumer to hold movies.
Technology
The distributing mechanism works exactly like a vending machine but uses a credit/debit card instead of coins. Although the kiosk itself is nothing revolutionary, the technology to maintain the kiosks is sophisticated. Every Redbox is connected to a single information database via internet DSL or a cellular modem where it collects, sends, and stores the data it gathers. Using that data, management can determine how to most effectively and efficiently stock the specific kiosk. IT also plays an essential role in maintaining the kiosks. Field Agents are deployed to kiosks for maintenance if necessary; however, Redbox is equipped with technology to solve simple, routine problems when they arise. For example, the agent can use his/her laptop computer to manipulate the mechanism holding DVDs in place to try to release stuck DVDs.
Technology
The distributing mechanism works exactly like a vending machine but uses a credit/debit card instead of coins. Although the kiosk itself is nothing revolutionary, the technology to maintain the kiosks is sophisticated. Every Redbox is connected to a single information database via internet DSL or a cellular modem where it collects, sends, and stores the data it gathers. Using that data, management can determine how to most effectively and efficiently stock the specific kiosk. IT also plays an essential role in maintaining the kiosks. Field Agents are deployed to kiosks for maintenance if necessary; however, Redbox is equipped with technology to solve simple, routine problems when they arise. For example, the agent can use his/her laptop computer to manipulate the mechanism holding DVDs in place to try to release stuck DVDs.